All of our products are new first quality items and carry the manufacturer's full warranty.
Sales tax is not charged to customers outside of the state of California.
We accept Mastercard and Visa card. For your protection we verify all credit card orders before shipping. Sorry, we do not accept C.O.D. orders. You may also make your purchase by Money order. If you want to pay by money order please Email Us for ordering instructions.
Backordered items will automatically be cancelled after 45 days unless the customer notifies us of their intentions to stay on backorder. Your order will be shipped to you if it becomes available within the backorder period unless we have received a cancellation request. Backorders are filled before new orders when the items become available. If you wish to cancel your backorder before it expires, please Email Us and request that your backorder be canceled.
You can make orders 24 hours a day 7 days a week on our secure website.
Prices may change from time to time (not always up, but often down also!) You will never be charged more than what is stated on the website, unless we have contacted you first and you have consented to the price change.
Customer security is always a top priority, using the strongest possible SSL-128 bit secure server encryption with our online shopping cart. Your credit card information will NOT appear on your invoice and is NOT stored by us in any electronic form. In order to protect you from fraudulent charges ALL card holder information is verified with the issuing bank.
We are accepting orders only within the Continental U.S. at this time.
Returns or exchanges may normally be made within 15 days of receipt of your shipment, and are subject to the following conditions which must be strictly adhered to. Should you order an incorrect item, you may exchange it (within 15 days). The new item must be at least half the value of the original item. In some cases we will charge an exchange fee of $7.50 and the freight charge of shipping the replacement item to you. We are always as lenient as possible in dealing with exchanges. We try only to recover our actual overhead cost of the exchange. If you want to return an item with no exchange there may up to a 20% restocking fee. All returned/exchanged items must be in new and perfect (unused in any way) resaleable condition with all original packaging material. In other words, the product must look like it just came off the shelf, including the packaging material. Shipping and handling fees are not refundable. Special ordered items, and Tire/Wheel kits, are non-returnable except in the rare case of manufacture defect, and the sale is final at the time it is processed, unless we fail to make delivery in a reasonable amount of time.
Before returning an item, you must first email our Returns Department to obtain a return authorization number. We will email the RA number to you. Return Authorization numbers are valid for 15 days after issuance. Any returned packages received by us after expiration of the Return Authorization number may incur restocking fees, or in some cases may be returned to the customer at customers expense. We are not responsible for items which are returned without being authorized for return by Tires-n-Stuff, as this could result in loss of the package. Any package that is returned to us due to "Refusal of delivery" by the customer (unless instructed by us to do so), will be considered an unauthorized return and will not be eligable for a refund or credit.
Important: Along with your RA# we will supply you with an address to return your product to. It is VERY IMPORTANT that you return your product to that address ONLY. (It may not be the same address from where you received your products but it is the correct product return address). Return of the product to the wrong address by the customer could result in loss of the package and no refund.
The issuance of a return authorization number does not automatically assure that a credit will be issued. Items cannot be returned if they show any signs of wear or damage or have been mounted to your bike. Items not meeting these requirements will be returned to the customer at customer's expense, or in some cases a lesser credit can be issued. Any item damaged by shipping while being returned to us by the customer will need to be handled by the customer and the shipping company used to return the item to Tires-n-Stuff. Tires-n-Stuff is not responsible for damage caused by the customer or during shipping.
If for some reason you haven't received your shipment within 8 business days after it was shipped, contact us immediately. We cannot be responsible for problems that are not reported to us in a reasonable amount of time.
Canceled Orders: If you request that your order be canceled after it has been processed, there will be a 3% charge to cover the cost of our banking fees. If the order has already been shipped, a re-stocking fee may apply in addition to shipping charges and the 3% banking fee. Tire and wheel kits (bigfoot kits, hard surface kits, sand kits, ag kits, etc) are not returnable after they have left our warehouse.
Disclaimer: Neither Tires-n-Stuff nor it's affiliates or employees are responsible in any way shape or form for the use or mis-use of any products sold by Tires-n-Stuff. It is the sole responsibility of the consumer to determine whether the products purchased from Tires-n-Stuff are safe and adequate for the consumers intended use of the products.
Warranty: Tires-n-Stuff makes no warranty as to products sold by us. All warranty issues shall be resolved between the customer and the manufacturer who has the sole responsibility for performing such warranties. Depending on circumstances, Tires-n-Stuff may decide to handle the exchange between the customer and Tires-n-Stuff, in which case Tires-n-Stuff will deliver the replacement product only as far as the address to which the product was originally delivered. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture and testing of its products. Tires-n-Stuff accepts no liability for such damages and shall not be liable for indirect or consequential damages.
Acceptance: Placing an order from Tires-n-Stuff by a customer will be deemed as acknowledgement by the customer that they have read, understand and agree to our policies as stated in our website.
Thank you for shopping at Tires-n-stuff.com! We value your support and our goal is to make you a happy customer!